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Refund and Returns Policy
Shipping and Returns Overview
HK Huafeng Technology Co., Limited ships womens clothing to customers through established postal and courier networks. Every order is prepared, packaged, and dispatched from our fulfillment facility. This document explains how orders are shipped, how returns are accepted, and how refunds are issued.
Order Processing
Orders are reviewed and prepared after payment is confirmed. Processing takes place on business days. Orders placed on weekends or public holidays are handled on the next business day. Verification of payment details and delivery address accuracy may extend preparation time. Once an order leaves our facility, a shipping confirmation is sent to the email address provided at checkout.
Delivery Timelines
Delivery timelines depend on the destination country, the destination region, and the courier service assigned to the shipment. Standard delivery is the default method for all orders. Transit time begins when the courier accepts the parcel and does not include order preparation. Customers receive tracking details when the courier activates the tracking record. Delivery confirmation is recorded by the courier at the destination address.
Shipping Charges
Shipping charges are calculated at checkout based on the destination and the weight of the parcel. Charges are displayed before payment is completed. Import duties, taxes, and customs fees imposed by the destination country are the responsibility of the customer. HK Huafeng Technology Co., Limited does not control these charges and cannot predict their amount.
14-Day No-Reason Return Policy
Customers may return eligible items within 14 days of receipt without providing a reason. The 14-day period begins on the date the courier records delivery. A return request submitted after the 14-day period cannot be accepted. The decision to return an item does not require justification, an explanation of a reason, or approval beyond the standard return process described in this document.
Return Shipping Costs
The buyer completely bears the return shipping costs. HK Huafeng Technology Co., Limited does not reimburse, credit, or offset return shipping charges under any circumstance. Customers arrange and pay for the return shipment directly with a courier of their choice. Shipping charges paid on the original order are not refunded.
Return Eligibility Conditions
Returned items must be unused and in original packaging. Items must be free of wear, alteration, washing, perfume, makeup marks, and odors. All tags, labels, and protective materials must remain attached and undamaged. Items that do not meet these conditions are declined, and the parcel is sent back to the sender at the sender's expense.
How to Initiate a Return: Step-by-Step Process
Step 1: Contact our customer service team at [email protected] within 14 days of receiving the order. Provide the order number and the item reference.
Step 2: Receive written return confirmation and the return instructions from our team.
Step 3: Pack the item securely in its original packaging with all tags attached.
Step 4: Ship the parcel using a trackable courier service and pay the return shipping charges.
Step 5: Send the tracking number to [email protected] so the parcel can be monitored.
Step 6: Wait for inspection of the returned item after it arrives at our facility. Inspection confirms that the item meets the eligibility conditions.
Return Address and Contact Details
Returns are accepted only at the designated address. The recipient must be HK Huafeng Technology Co., Limited, the contact phone is +852 4424 5310, and the specific return address is UNIT 60 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG KLN, HONG KONG. Parcels sent to any other address cannot be processed, and HK Huafeng Technology Co., Limited is not responsible for parcels delivered to an incorrect address.
Refund Processing and Arrival Time
Refunds are issued to the original payment method after the returned item passes inspection. Refund arrival time is at least 14 days from the date the returned parcel is received at our facility. This period covers inspection, internal approval, and transmission of the refund instruction to the payment provider. Banks and card issuers may require additional time to post the credit to the customer account. Customers should monitor the account linked to the original payment method.
PayPal Refund Timelines
PayPal refunds take at least 14 days to complete. Local laws require up to 30 days for PayPal refunds in some regions. Where regional law sets a longer period, the longer period applies. Customers who paid with PayPal receive the refund to the PayPal account used for the original transaction.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window matches the terms stated in our Terms of Service. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and its packaging. Claims submitted after the 7-day window cannot be accepted. Verified claims are resolved through replacement or refund at the discretion of HK Huafeng Technology Co., Limited.
Order Cancellations
Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation is no longer possible, and the return process applies instead.
Contact Information
Questions about shipping, returns, or refunds can be directed to [email protected] or +852 4424 5310. Written correspondence can be sent to UNIT 60 3/F, YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG KLN, HONG KONG. The website is available at fezjrompers.com.